Sample website specification document Essay Example for Free

Sample website specification document Essay This project will involve creating an e-commerce web site for the purpose of selling electronic such as desktop, laptop, TV, DVD player, camera .etc. This system will provide a web interface for customer to create an account, make an order, check status and cancel an order. Database system will be used in customer and product management. The system will be developed on behalf of electronic retailer who currently operates as an online store only and limited delivery to nationwide. The efficient design of the site will allow the customer quickly order online and saving time if compare to order a product by regular mail. Furthermore, if the customer does not have an internet connection, he can order by phone and one of the customer representatives will be available to help him. It is fast and convenient. Products are to be shipped directly from the inventory to the address as the customer provide when he made an order, via UPS or FedEx. System must be informative, robust, responsive, user-friendly and secure. System should be designed to allow possible future expansion, for an example more product lines, and for potential porting to other retail businesses. The Specification Document I. Input/Output Specifications A. Input Specifications (Customer’s View) An on-line web site will be designed that allows the user to input the following information from any computer with internet access: Their customer profile information: (account registration) Customer name (string format, 40 characters max.) Street address (string format, 40 characters max.) City (string format, 15 characters max) State (string format, 2 alpha characters) Zip code (numeric format, 5 digits required) Area code (numeric format, 3 digits required) Telephone number (numeric format, 7 digits required) Email address (string format, 40 characters max) User name (string format, 5 characters min and 20 max.) Password (string format, 6 characters min and 20 max.) Payment information: (optional only) Type of credit card: Visa and MasterCard. Name on the card (string format, 40 characters max.) Credit card number (numeric format, 16 digits required) Expiration month (numeric format, 2 digits max) Expiration year (numeric format, 4 digits required) Shipping information: (when place an order) Ship-to name (string format, 40 characters max.) Street address (string format, 40 characters max.) City (string format, 15 characters max.) State (string format, 2 alpha characters.) Zip code (numeric format, 5 digits requires) Electronic style and quantities to be purchased: Brand and models will be viewed and selected from an online catalog. After a selection, the product will automatically add to the customer cart and the cart review page will be pop-up. Quantity field will be in the cart review page. It allows up to 10 of each model to be purchased. B. Output Specification (Customer’s View) The system will output information to the user’s screen, with the option to format selected information so that the user can direct it to a printer. Multiple web screens will be used, including: A main â€Å"logon† screen, so that the user’s customer profile can be created and/or recalled from the server. A catalog screen, where various electronic models can be browsed, and selected for ordering if desired. An order summary screen (shopping cart review) where the user can review the products they have chosen to purchase, and confirm that their order is complete. A payment information screen, where the user can input their payment method and billing information. A shipping information screen, where the user can choose a desired shipper, and view shipping costs for their order. An order summary screen, which the user can print for his/her records. Lists of products ordered and their status. A confirm page for cancel an order, if the customer decide to cancel. C. Input Specifications (Employee’s View, while customer order by phone) An internal web site will be designed that allows a customer representative to place an order, check status or cancel an order. He/she will input the following information: Place an order: Customer profile: Customer name (string format, 40 characters max.) Street address (string format, 40 characters max.) City (string format, 15 characters max) State (string format, 2 alpha characters) Zip code (numeric format, 5 digits required) Area code (numeric format, 3 digits required) Telephone number (numeric format, 7 digits required) Email address (string format, 40 characters max) Shipping information: Ship-to name (string format, 40 characters max.) Street address (string format, 40 characters max.) City (string format, 15 characters max.) State (string format, 2 alpha characters.) Zip code (numeric format, 5 digits requires) Payment information: (credit card only) Type of credit card: Visa and MasterCard. Name on the card (string format, 40 characters max.) Credit card number (numeric format, 16 digits required) Expiration month (numeric format, 2 digits max) Expiration year (numeric format, 4 digits required) Check status: (one of the following required) Customer name (string format, 40 characters max) Order number (numeric format, 20 digits max) Cancel an order: Customer name (string format, 40 characters max) Order number (numeric format, 20 digits max) D. Input Specifications (Warehouse Operator’s View) An internal web site will be designed that allows an employee working in the warehouse to select orders to be shipped. He/she will input the following information: Enter their Employee’s ID and password. Select orders to be pulled for shipment. Send packing slips to a local printer. Input order numbers that have been shipped. Input shipment information (carrier name, etc.) Update quantity available in warehouse E. Output Specification (Warehouse Operator’s View) The system will output information to the warehouse operator’s screen or to his or her local printer. Multiple web screens will be used, including: A screen showing a list of pending orders (orders for which there is sufficient quantity in the warehouse of all selected products). A screen that allows the selection and printing of formatted pages of order information suitable for warehouse picking activity. These â€Å"packing lists† would include warehouse location information for each product to be pulled for a given order. F. Exception Handling Example exception situations that the program is anticipated to encounters are: User logon and/or password are incorrect. User name must between 5 and 20 characters, include letters and/or digits, but no special punctuation marks. Password must be between 6 and 20 characters, include letters and/or digits, but no special punctuation marks. User profile information is incorrect or incomplete. User must enter first and last name At least one line of street address information must be given. A valid Zip code must be given, which will be used to determine the city and states. Products may be out of stock, back-ordered, or no longer available Notify user of stock availability issues, and confirm if back-ordered are requested. Products quantities ordered may be out of range Product quantity will be limited to 10 of any model. Payment information may be incorrect or incomplete User must select from pre-determined payment methods, and enter correct credit card information if required. II. Performance Specifications Operating environment: system will be PHP, mySQL and HTML-based, meaning it will be able to run in any mainstream web browser available to the home computer user. The client PC will not need any special software to support this application. Response time: Response time from any given screen to another screen should be limited to a maximum of 10 seconds, except in cases where response time is affected by activities out of the control of the program (such as slow response from external sources). Memory requirements: any user system that is capable of supporting a web browser will be able to access the system. III. Delivery Schedule Proposal:January 28, 2005 Planning:February 08, 2005 Design:March 01, 2005 Coding:March 22, 2005 Final Product Delivery with Documentation:April 26, 2005

Easy And Difficult Works In Ed :: essays research papers

According to the article "When Does Education Stop?" it stated that a young man interviewed the author, James Michener, and bellyaching about writing a three thousand words paper which is about James’ book. Because the young man sounded whimpering, James started to talk about his own experience of writing millions words paper. He mentioned that young people should realize that they have to put many efforts in order to achieve their goals. Also, men and women should know that they would face the difficult tasks before they success. Besides, no college can educate people with all they want, and all they need in the future. Although people study literature, logic or history probably have a fewer job opportunities, these fields actually have more wide job opportunities in the future. In addition, the schools are not a relax place. In stead of it, these schools are the places to train people. Therefore, if professors do not give many works for students to study, they s hould quit those professors or schools and seek others who have harsh teaching rules. The changes of the social structure caused people tend to learn the high technology instead of studying arts or literature. Some scholars think that people don’t know how to write a good paper, or a nice article because people think it’s too tedious that takes a lot of time to write, to research, and to edit. People love to look for material satisfaction, or participate with things which they are interested in. Therefore, they probably don’t want to spend much time to devote in studying. In my opinion, either having a lot of works or less works has it’s own advantages and disadvantages which depends on person’s own interests. People usually get different kind of benefits from various things, and it’s hard to determine which is better or not. According to the author, people avoid doing difficult tasks; instead, they just complain about those works. The hard works can develop people’s own knowledge, and that can train their brains to think deeper. People will have better abilities to face the future problems. The more experience people have in college, the better performances they can achieve in the society; for example, the biology students have to do a lot of lab works before they become a medical student even a doctor. If they don’t make any experiment before they become doctors, they probably will make many mistakes during the operation.

Crm at Makro

Let me start by giving a brief idea of what Customer Relationship Management means. CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer. It's a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them.This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling (selling to an existing customer) and up-selling (selling something that is more profitable or otherwise preferable for the seller instead of, or in addition to, the original sale) opportunities to target marketing strategies to competitive positioning tactics. Once thought of as a type of software, CRM has evolved into a customer-centric philosophy that must infuse an entire organization. There are three key elements to a successful CRM initiative: people, process, and technology. The people throughout a company-from the CEO to each and every customer service representative need to buy in to and support CRM. * A company's business processes must be reengineered to support its CRM initiative, often from the view of, how can this process better serve the customer? * Firms must select the right technology to drive these improved processes, provide the best data to the employees, and be easy enough to operate that users won't face problems. If one of these three foundations is not sound, the entire CRM structure will crumble. Now that you have an idea what CRM is, I will move on to discuss the CRM of Makro.For this I had to meet up with the manager of customer relation at Makro’s head office located inside the shopping complex. The Manager was quite hel pful and encouraging which I was not expecting honestly. I took 20 minutes of his time and discuss about the CRM his company managed. I started by asking what communication means to him and his company and according to him communication skills are important in every aspect of business. Information must be clear and accurate. In Customer Service, you must be able to explain company policies to customers and answer their questions about your products or services.These customers are not experts in your business, so you must be able to translate industry terms or technical information into layman's terms. Customer development and maintenance of relationships with customers is very important especially for a huge chain like Makro. Like businesses, Hypermarkets are also focusing on improving relationships with their customers and want to gain customer loyalty. Globalization and technological improvements have given Makro a tough competition where new competitors keep on emerging Metro bei ng one of them currently.Makro is focusing on managing customer relationships in order to efficiently maximize revenues. For Makro marketing is not just limited to developing, delivering and selling, it is developing towards maintaining long term relationships with customers. Relationship marketing is becoming more and more important in financial services . Managers really needs to look at areas where opportunities lie because industry consolidation, multiple delivery channels and online banking are making the customers leave one bank for another.Thus banks are increasingly using customer relationship management to develop long lasting relationships with their customers. Ensuring customer satisfaction is their main goal of any company. To achieve this goal customers especially HORECA are frequently contacted, and it is made sure that Makro staff and CRM department asks them about the problems they are facing and they try their level best to solve them. These methods increase custome r convenience and satisfaction in the longer run and keeps on bringing the customers back.Makro offers its customer the following advantages, known as the ‘Makro Advantage’ which includes: Competitive Prices 1. Quality Guaranteed, 2. Everything Under One Roof, 3. Air-conditioned and clean environment, 4. Bulk Packing, 5. Detailed Sales Invoice, 6. Extended Business Hours – 8:00 am to 12 Midnight, 7. Open 7 days a Week including national holidays, 8. Vast and secure parking space, 9. Convenient shopping environment for senior citizens and customers on wheelchairs, 10. Makro Mail: a fortnightly price list with special promotions on a vast range of productsOne main problem is the difference in price of one product and buying in bulk. Buying in bulk is cheaper and most customers don’t understand that unless we explain it to them. So we have to continuously reinforce this idea in their minds. We also have to deal with unsatisfied customer if for example the pro duct is faulty; we have to compensate them properly. A business this large cannot survive unless we have a large number of loyal customers. Since they can easily break off and buy from our competitors. Competition is very fierce from other similar business.So we have designed some strategies to give us the competitive edge. Makro designs special promotions privileges for its customers to offer maximum benefits of price competitiveness and convenience. Enclosed is a copy of our promotional circular – the Makro Mail. This circular, published twice a month, offers Makro’s customers information on the best deals and new products available at its centers. Customers get this information delivered free of charge at their doorstep enabling them to make informed buying decisions for their businesses. Customer satisfaction is the most important objective at Makro.Makro Gold Card is one way of showing our appreciation for your patronage and providing you with a more personalized service. Gold Card at Makro offers you the advantage of an annual bonus scheme which is an extra percentage off on your annual purchase at Makro. The extra bonus amount will be excluding tax, Makro Mail offers and already discounted articles. We also offer Purchase solutions for Employee Canteen / Cafeteria, Fair Price Shop, Office equipment ;amp; stationery, General office supplies: tea, coffee, drinks, tissues, cleaning items etc and Tools ;amp; maintenance requirements.A purchase solution is when we sell our commodities online. B2B If you are a business concern that buys its need in bulk, get in touch with our Customer Development Department, stationed at each Store for your options of payment. Following non-cash options are available for purchases at all Makro Centres. Debit Card Debit card is the most convenient ;amp; safe payment option. For safety and security a separate account may be opened at Habib Metropolitan Ban or MCB, which will insure tha funds are available and cont rolled in a separate account for Makro purchase.Credit Card Makro accepts payment through credit cards with a bank charge of 1. 73% Advance on Credit Goods can be purchased against the exact amount deposited at Makro Centres. Bank Guarantee Credit is available against a bank guarantee provide by the customer to Makro Centres. Marketing The next main question was about marketing and how Makro conducts it: The CRM systems at Makro for marketing help the enterprise identify and target potential clients and generate leads for the sales team.An important marketing capability is tracking and measuring multichannel campaigns, including email, social media, telephone and direct mail. Prospect Relationship Management (PRM) solutions which track customer behavior and nurture them from first contact to sale, often cutting out the active sales process altogether. Customer Service and Solutions Makro's Customer Development Department situated on the sales floor of every Makro Centre help custome r with their question, queries and problem and offers them the right solutions. We have our own call center located in house.Customers can also E-mail and go the the site http://www. makropakistan. com/index. htm for feedback. Plus all Makro centers are equipped to help handicapped people move around and have accessibility for wheelchairs etc. keeping checks and balances on the cleanliness and maintenance of the branch: a nice, clean ambience makes an overall good experience for the customer. Feedback is very important for Makro said the manager, it helps in improving and enhancing the service we provide. Social media Social media has been a great help for many businesses.Same is the case for Makro. Social media sites like Twitter, LinkedIn and Facebook are amplifying the voice of people in the marketplace and are having profound and far-reaching effects on the ways in which people buy. Customers can now research companies online and then ask for recommendations through social media channels, making their buying decision without contacting the company. Makro has its own page on Facebook http://www. facebook. com/profile. php? id=100001615146117. People also use social media to share opinions and experiences on companies, products and services.As social media is not as widely moderated or censored as mainstream media, individuals can say anything they want about a company or brand, positive or negative. Increasingly, companies are looking to gain access to these conversations and take part in the dialogue. More than a few systems are now integrating to social networking sites. Social media promoters cite a number of business advantages, such as using online communities as a source of high-quality leads and a vehicle for crowd sourcing solutions to client-support problems.Companies can also leverage client stated habits and preferences to -target† their sales and marketing communications. Some analysts take the view that business-to-business marketers shou ld proceed cautiously when weaving social media into their business processes. These observers recommend careful market research to determine if and where the phenomenon can provide measurable benefits for client interactions, sales and support. It is stated that people feel their interactions are peer-to-peer between them and their contacts, and resent company involvement, sometimes responding with negatives about that company.

Ernest Hemingway Essay - 868 Words

Ernest Hemingway: A Literary Marvel â€Å"One generation passeth away, and another generation cometh; but the earth abideth forever . . . The sun also ariseth, and the sun goeth down, and hasteth to the place where he arose . . . The wind goeth toward the south, and turneth about unto the north; it whirleth about continually, and the wind returneth again according to his circuits . . . .All the rivers run into the sea; ye the sea is not full; unto the place from whence the rivers come, thither they return again.† (Ecclesiastes 1:4-7) nbsp;nbsp;nbsp;nbsp;nbsp;Ernest Hemingway’s style of writing is a unique form. In almost all of his novels the protagonist is a war veteran, which he himself was. He was known to travel the world. These†¦show more content†¦On July 8, 1918 he was severely wounded, and was hospitalized for many months. He married his first wife, Hadley Richardson, who was eight years older, and had a son named John, a.k.a. â€Å"Bumby†. They divorced in 1926, the year The Sun Also Rises was published, and married the rich Pauline Pfieffer in 1927. They had two sons, Patrick and Gregory, and bought a house in Key West, Florida. Hemingway and Pfieffer divorced in 1940, and Hemingway fell in love married again in 1940 to Martha Ellis Gellhorn. Martha was also an effective journalist and write about the conflicts of the Spanish-American War, World War II, Vietnam, and other issues in the middle East. The marriage ended when she left him five years later; she was the only one of his four wives to leave him. Ernest married again to Mary Welsh, a stunning blond journalist from Minnesota, in 1946. In 1953-54, He and his wife Mary survived two plane crashes, which left him with a fractured skull, dislocated shoulder, and injured spine; this time it really hindered his ability to write. He received the Pulitzer Prize for fiction in 1953 for The Old Man and the Sea, and received the Nobel Prize for literature in 1954. Due to all of Hemingway’s sicknesses, depression, and many injuries, he committed suicide on July 2, 1961. â€Å"The Sun Also Rises was Ernest Hemingway’s first serious venture into the craft ofShow MoreRelatedEssay Ernest Hemingway2650 Words   |  11 Pages Ernest Hemingway’s tough, terse prose and short, declarative sentences did more to change the style of written English that any other writing in the twentieth century. Ernest Hemingway had many great accomplishments in his historical life but one event sticks out from the rest. The Old Man and the Sea is one of Hemingway’s most enduring works. Told in Language of great simplicity and power, it is the story of an old Cuban fisherman, agonizing battle with a giant marlin far out in the Gulf StreamRead More Ernest Hemingway Essay974 Words   |  4 Pages Ernest Hemingway was born on July 21, 1899 in a small community of Oak Park, Illinois. He was the second child out of six, with four sisters and one brother. The area Ernest grew up in was a very conservative area of Illinois and was raised with values of strong religion, hard work, physical fitness and self-determination. His household was a very strict one that didn’t allow any enjoyment on Sundays and disobedience was strictly punished. Ernest’s father taught him good morals and values that heRead MoreThe Battler by Ernest Hemingway680 Words   |  3 Pages Throughout life, the people that you may encounter and form relationships with will be the ones that shape who you are and ultimately influence your decisions, actions and personality. In â€Å"The Battler† by Ernest Hemingway, Nick Adams, a young man of roughly twenty years of age encounters an older gentleman named Ad Francis, a once-famous boxer who claims to have gone â€Å"crazy† after his life as a fighter. Ad is accompanied by his best friend Bugs, a black man who accompanies him on his travels throughoutRead MoreErnest Hemingway Essay526 Words   |  3 PagesErnest Hemingway Who is Ernest Hemingway? Ernest Hemingway was born in Oak Park, Illinois, an upper-middle-class suburb of Chicago(Ernest Hemingwaypar 4). He was born in the front bedroom of grandfather Ernest Halls house at eight oclock A.M., July 21, 1899. His parents were Dr. Clarence Edmonds and Grace Hall Hemingway. Ernest was the second child and his sister, Marcelline, was born eighteen months earlier. He also had two other siblings. Carol was born July 19, 1911Read MoreThe Life of Ernest Hemingway1411 Words   |  6 Pages(shmoop.com). Ernest Hemingway was an honest and noble man. His life was highlighted by his successful writing career that brought him fame, fortune, but ultimately loneliness. Ernest Hemingway fell into a hole of drinking and depression (lib.utexas.edu). It was odd for Hemingway to become so emotionally unstable after having a happy childhood, quality experiences, and a successful writing career. Ernest Hemingway was born in Oak Park Illinois in 1899. Oak Park was the town in which Ernest spent hisRead More Ernest Hemingway Essay1638 Words   |  7 PagesErnest Hemingway The writer/artist that I chose to enlighten you with has inspired many writers as well as literature majors for many years. He continues to tickle our imaginations with the legacy that he has left us with. This man was as genuine as you can get. He was loved by many. He made an impact on any life that he came across. This man is non other than, Ernest Hemingway. Hemingway was a free spirit in an unattached sense. He loved adventure, as well as the drink. He was somewhatRead MoreThe Life of Ernest Hemingway523 Words   |  2 Pages On July 21, 1899 Ernest Miller Hemingway was born in Cicero (Oak Park), Illinois. Clarence and Grace Hemingway, Ernest’s parents, raised him and his five siblings in the suburbs and spent time at their cottage in northern Michigan. This is where Ernest learned his love of the outdoors. His father taught him to row a boat, start a fire, clean and cook a fish, make a wild-onion sandwich and handle a gun (Reef, 2009). In high school Hemingway began to write for his school newspaper Trapeze and TabulaRead MoreErnest Hemingway Essay2077 Words   |  9 Pages Ernest Hemingway pulled from his past present experiences to develop his own thoughts concerning death, relationships, and lies. He then mixed these ideas, along with a familiar setting, to create a masterpiece. One such masterpiece written early in Hemingways career is the short story, quot;Indian Camp.quot; quot;Indian Campquot; was originally published in the collection of quot;in Our Timequot; in 1925. A brief summary reve als that the main character, a teenager by the name of Nick, travelsRead MoreResearch Paper On Ernest Hemingway1155 Words   |  5 PagesThe Most Interesting Man In The World The author I have chosen is Ernest Hemingway, who is one of the most celebrated authors of the 20th century. He was an American novelist, short story writer, and journalist. Hemingway wrote a variety of novels. My favorites are For Whom the Bell Tolls, written in 1940, A Farewell to Arms, written in 1929, and The Sun Also Rises, written in 1926. Most of Hemingway’s works are often criticized and considered sexist, but I believe that they give us a glimpse fromRead More Ernest Hemingway Essay1584 Words   |  7 Pages Ernest Miller Hemingway was born in Oak Park, Illinois July 21, 1899. Hemingway is known to be one of the most influential writers of the twentieth century. He has written more than one hundred short fiction stories, many of them to be well known around the world. Some of these short stories had just as powerful an impact as his novels. As a young man, Hemingway left from his hometown to Europe, where he worked for the Red Cross during World War I. His time spent there inspired him to write some